Refund policy

REFUND POLICY & 30-DAY LIMITED REPLACEMENT WARRANTY

Last updated: August 27, 2026

At Pimosfer, every piece is carefully inspected before it leaves our studio.

Because jewelry is worn close to the skin, we generally do not accept returns or exchanges due to change of mind, hygiene reasons, personal preference, or incorrect selection after delivery.

If there is a verified issue with your order, we are here to help. Eligible Pimosfer jewelry is covered by our 30-Day Limited Replacement Warranty.

1. 30-Day Limited Replacement Warranty

Pimosfer offers a free replacement for eligible manufacturing defects and quality issues reported within 30 days after confirmed delivery.

For items damaged during shipping, please contact us within 7 days after delivery so we can investigate the issue and, where necessary, report it to the carrier.

To submit a request, email support@pimosfer.com and include your order number, clear photos or videos of the item, photos of the packaging and shipping label where applicable, and a brief description of the issue and when it was noticed.

If the item is confirmed to have an eligible defect under normal use, Pimosfer will provide a replacement at no additional charge.

If an identical replacement is unavailable, we may offer a comparable replacement, store credit, or a refund to the original payment method. Store credit will only be issued with the customer's agreement.

2. What Is Covered

Manufacturing defects
Breakage or structural failure occurring during normal use
Items that arrive damaged
Items that materially differ from the product ordered
Incorrect or missing items

Eligibility is determined after reviewing the information and evidence provided.

3. What Is Not Covered

Damage caused by pulling, bending, twisting, dropping, impact, pressure, or improper handling
Cracks, chips, or breakage caused by external force
Normal wear and tear, including gradual scratches, deformation, or loosening
Natural fading, oxidation, or gradual wear of plating and metal finishes
Finish wear or discoloration caused by prolonged exposure to water, swimming pools, seawater, perfume, alcohol, cosmetics, harsh chemicals, improper storage, or failure to follow our care instructions
Discomfort caused by personal fit, ear shape, skin sensitivity, or individual wearing habits
Damage caused by unauthorized repair or modification

4. Change of Mind and Incorrect Selection

Except where required by applicable law, Pimosfer does not accept returns, refunds, or exchanges after delivery for change of mind; selecting the wrong style, color, size, or quantity; personal preference regarding size, weight, color tone, appearance, or wearing effect; an item not matching an expected outfit or styling preference; or an item no longer being wanted.

Please contact us before ordering if you need help selecting a product.

5. Non-Returnable Items

The following items are considered final sale and are not eligible for return, refund, or exchange for change-of-mind reasons:

Earrings and ear cuffs, for hygiene reasons
Jewelry that has been worn or tried on
Personalized or customized products
Mystery gifts and complimentary promotional items
Sale items and products purchased with discount codes
Gift cards and digital products

This section does not exclude verified manufacturing defects, shipping damage, incorrect items, or rights provided by applicable law.

6. Wrong or Missing Items

If an item is incorrect or missing, contact support@pimosfer.com within 7 days after delivery. Include your order number, photos of the items received, photos of the outer packaging and shipping label, and details of the missing or incorrect item.

Once verified, we will arrange an appropriate replacement or other resolution.

7. Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We will try to accommodate the request, but an order cannot normally be cancelled or modified once it has been processed, packed, or shipped.

8. Refunds

Pimosfer does not provide refunds for change of mind, incorrect selection, or personal preference after delivery.

A refund may be approved when a verified defective item cannot be replaced, an incorrect item cannot be replaced, an order is confirmed lost following a carrier investigation, or a refund is required by applicable law.

Approved refunds are issued to the original payment method. Pimosfer normally processes the refund within 5-10 business days, but the customer's bank or payment provider may require additional processing time.

Original shipping charges, expedited shipping charges, duties, and taxes are not refundable unless the issue was caused by Pimosfer or a refund is required by applicable law.

9. Return Shipping

Do not return an item before receiving written authorization and return instructions from Pimosfer.

For verified manufacturing defects, shipping damage, or incorrect items, Pimosfer will provide a prepaid return label or reimburse reasonable approved return shipping costs when a return is required.

Unauthorized returns, cash-on-delivery parcels, and parcels sent to an unapproved address may be refused.