SHIPPING POLICY

Processing

Orders ship from Qingdao, Shandong, China and are normally processed within 1–2 business days before handover to YunExpress or its local delivery partners.

Estimated delivery

United States: 7–10 business days. Other supported destinations: 7–20 business days.

Shipping charges

Standard shipping is US$6.99 for orders below US$79 and free for orders of US$79 or more. Duties and taxes are included, with no additional import charges due upon delivery.

Important information

Delivery estimates begin after processing and are not guaranteed. Weekends, public holidays, customs inspections, severe weather, remote-area delivery and carrier disruption may cause delays. Customers must provide a complete delivery address. Contact support@pimosfer.com with your order number for help.

REFUND POLICY & 30-DAY LIMITED REPLACEMENT WARRANTY

Last updated: August 27, 2026

At Pimosfer, every piece is carefully inspected before it leaves our studio.

Because jewelry is worn close to the skin, we generally do not accept returns or exchanges due to change of mind, hygiene reasons, personal preference, or incorrect selection after delivery.

If there is a verified issue with your order, we are here to help. Eligible Pimosfer jewelry is covered by our 30-Day Limited Replacement Warranty.

1. 30-Day Limited Replacement Warranty

Pimosfer offers a free replacement for eligible manufacturing defects and quality issues reported within 30 days after confirmed delivery.

For items damaged during shipping, please contact us within 7 days after delivery so we can investigate the issue and, where necessary, report it to the carrier.

To submit a request, email support@pimosfer.com and include your order number, clear photos or videos of the item, photos of the packaging and shipping label where applicable, and a brief description of the issue and when it was noticed.

If the item is confirmed to have an eligible defect under normal use, Pimosfer will provide a replacement at no additional charge.

If an identical replacement is unavailable, we may offer a comparable replacement, store credit, or a refund to the original payment method. Store credit will only be issued with the customer's agreement.

2. What Is Covered

• Manufacturing defects
• Breakage or structural failure occurring during normal use
• Items that arrive damaged
• Items that materially differ from the product ordered
• Incorrect or missing items

Eligibility is determined after reviewing the information and evidence provided.

3. What Is Not Covered

• Damage caused by pulling, bending, twisting, dropping, impact, pressure, or improper handling
• Cracks, chips, or breakage caused by external force
• Normal wear and tear, including gradual scratches, deformation, or loosening
• Natural fading, oxidation, or gradual wear of plating and metal finishes
• Finish wear or discoloration caused by prolonged exposure to water, swimming pools, seawater, perfume, alcohol, cosmetics, harsh chemicals, improper storage, or failure to follow our care instructions
• Discomfort caused by personal fit, ear shape, skin sensitivity, or individual wearing habits
• Damage caused by unauthorized repair or modification

4. Change of Mind and Incorrect Selection

Except where required by applicable law, Pimosfer does not accept returns, refunds, or exchanges after delivery for change of mind; selecting the wrong style, color, size, or quantity; personal preference regarding size, weight, color tone, appearance, or wearing effect; an item not matching an expected outfit or styling preference; or an item no longer being wanted.

Please contact us before ordering if you need help selecting a product.

5. Non-Returnable Items

The following items are considered final sale and are not eligible for return, refund, or exchange for change-of-mind reasons:

• Earrings and ear cuffs, for hygiene reasons
• Jewelry that has been worn or tried on
• Personalized or customized products
• Mystery gifts and complimentary promotional items
• Sale items and products purchased with discount codes
• Gift cards and digital products

This section does not exclude verified manufacturing defects, shipping damage, incorrect items, or rights provided by applicable law.

6. Wrong or Missing Items

If an item is incorrect or missing, contact support@pimosfer.com within 7 days after delivery. Include your order number, photos of the items received, photos of the outer packaging and shipping label, and details of the missing or incorrect item.

Once verified, we will arrange an appropriate replacement or other resolution.

7. Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We will try to accommodate the request, but an order cannot normally be cancelled or modified once it has been processed, packed, or shipped.

8. Refunds

Pimosfer does not provide refunds for change of mind, incorrect selection, or personal preference after delivery.

A refund may be approved when a verified defective item cannot be replaced, an incorrect item cannot be replaced, an order is confirmed lost following a carrier investigation, or a refund is required by applicable law.

Approved refunds are issued to the original payment method. Pimosfer normally processes the refund within 5-10 business days, but the customer's bank or payment provider may require additional processing time.

Original shipping charges, expedited shipping charges, duties, and taxes are not refundable unless the issue was caused by Pimosfer or a refund is required by applicable law.

9. Return Shipping

Do not return an item before receiving written authorization and return instructions from Pimosfer.

For verified manufacturing defects, shipping damage, or incorrect items, Pimosfer will provide a prepaid return label or reimburse reasonable approved return shipping costs when a return is required.

Unauthorized returns, cash-on-delivery parcels, and parcels sent to an unapproved address may be refused.

10. Consumer Rights

This policy does not limit any rights or remedies available under applicable consumer protection laws.

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state or by jurisdiction.

11. Contact Us

For replacement requests, order issues, or after-sales support, email support@pimosfer.com. We aim to respond within 1-2 business days.

Eligible manufacturing defects and quality issues reported within 30 days of delivery are covered by our 30-Day Limited Replacement Warranty. Normal wear, accidental damage, improper handling, and failure to follow our care instructions are not covered. Please review our Refund Policy for complete terms.

To help preserve your piece, avoid prolonged contact with water, fragrance, lotions, and household chemicals. Store it separately in a soft, dry pouch when not worn.